Frequently Asked Questions (FAQ)

Products:

Question: What do you offer?

Answer:

1. Garden Beds:

2. Seeds: core assortment of the most popular garden seeds. Big advantage is that you can purchase as much as you need, and save. 

Q: What is included to the Price?

A: 

1. Garden Beds: 

  • "Country" collection: Garden Bed, delivery to your address (South-Eastern Ontario or Southern Quebec), Seeds ($1 credit for every sq. ft of Garden Beds ordered), one year subscription to Garden Club - starting May 2023 ($19.90 or $39.90 value). 
  • "Classic" collections: Garden Bed, delivery to your address (Ottawa area for free, Montreal area with shipping surcharge), assembling on site, Seeds ($1 credit for every sq. ft of Garden Beds ordered), one year subscription to Garden Club - starting May 2023 ($19.90 or $39.90 value). 

2. Seeds: Seeds, delivery to your address (if total order is $10 and more). 

Q: How do I know much seeds will I get with Garden Beds order? 

A: Seeds to be provided in a form of $ credit. You will get $1 of credit for every square foot of Garden Beds purchased. For example, you ordered three 4x4 ft Beds. Total footage is 4 * 4 = 16 * 3 = 48 sq ft., thus you will get $48 Credit. The Credit can be used towards Seeds, available on our website. See details here. 

Q: What are the main benefits of your Garden Beds?

A: 

1. "Country" collection: 

  • real 1.5 inches thick boards (2 inches nominal) - ultimate durability
  • red western cedar wood - naturally rot resistant 
  • easy self-assembling with no tools required
  • free delivery, free seeds
  • up to 3 years warranty

2. "Classic" collection:

  • real 1 inch thick boards
  • red western cedar wood
  • free assembling on your site
  • free delivery, free seeds
  • soil available for purchase and delivery

See for more details here. 

Shipping and Assembling:

Q: Where do you deliver? 

A: 

1. "Country" collection - South-Eastern Ontario and Sothern Quebec (by postal service). 

2. "Classic" collection - Ottawa and Montreal area. 

Q: How much is Garden Bed delivery? 

A: 

1. "Country" collection - free to South-Eastern Ontario (Toronto, London, Niagara Falls, Peterborough, Kingston, Ottawa) and Sothern Quebec (Gatineau, Montreal, Sherbrooke, Trois-Rivieres, Quebec City).

2. "Classic" collections - free to Ottawa area (Ottawa, Gatineau, Rockland, Kemptville, Carleton Place, Arnprior), with a shipping surcharge: Hawkesbury, Cornwall, Brockville, Laval, Montreal. 

Q: Do you assemble Garden Beds?

A:  Yes, our specialists assemble "Classic" Garden Beds on your site. "Country" collection Beds to be assembled by a customer - no tools required - check out the instruction. 

Q: Do you sell and deliver Garden Soil? 

A: Yes, we sell and deliver Garden Soil in Ottawa area (for free) and in Montreal area (with surcharge). Buying a Garden Bed from any "Classic" collection, choose "with Soil" option. 

Warranty and Returns:

Q: Do you offer any Warranty? 

A: Yes:

1. "Country" collection - 1 year complimentary warranty which can be extended up to 3 years. Estimated lifespan is about 10 years. 

2. "Classic" collection - 1 year complimentary warranty. Estimated lifespan is about 6 years. 

More details on Warranty here. 

Q: Is is possible to make a return? 

A: 

1. Garden Beds:

  • "Country" collection: return during 2 weeks upon receiving. Garden Bed should be returned in a "new" contrition (should not be used). Subject of $50 per Bed handling fee. 
  • "Classic" collection: can be returned right after assembling on your site (before a crew has left). Subject of $50 per Bed handling fee. 

2. Seeds are not returnable and not refundable. 

More details on Returns here. 

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